Privacy Policy

Carpet Cleaners Shoreditch Privacy Policy

This Privacy Policy explains how Carpet Cleaners Shoreditch collects, uses, stores and protects personal data about its customers in the Shoreditch area. It also explains your rights under the UK General Data Protection Regulation and other applicable data protection laws. This policy applies to all Carpet Cleaners Shoreditch customers in the area who use our carpet, upholstery, and related cleaning services, whether you contact us by phone, online, or in person.

Data Controller

Carpet Cleaners Shoreditch is the data controller responsible for determining how and why your personal data is processed. References to we, us or our in this Privacy Policy refer to Carpet Cleaners Shoreditch as the data controller.

Types of Personal Data We Collect

We may collect and process the following categories of personal data about you when you enquire about or use our services.

Identification and contact details, such as your name, postal address, service address, and basic contact information.

Service and booking information, such as details of the services you request, dates and times of bookings, access instructions for the property, and any specific requirements you share with us in connection with a cleaning visit.

Payment information, such as limited transaction details necessary to take payment for our services. We do not store full card details where payments are processed through a secure payment provider.

Communication records, such as enquiries, complaints, feedback and any other messages you send to us, as well as our responses.

Technical information, where you visit our website, such as basic log data and device information collected through standard website operations. This may include IP address and information about your browser or device.

Marketing preferences, meaning whether or not you wish to receive marketing communications from us and records of how you respond to such communications if you consent to them.

How We Collect Your Data

We collect personal data directly from you when you contact us to request a quote, make a booking, or ask a question about our services. Data may be collected by telephone, through online contact forms, or in person when our team visits your property.

We may also receive basic information from third parties where this is necessary to provide services, for example if a landlord, letting agent or other intermediary books a service on your behalf and provides your contact or property details.

Technical data may be collected automatically when you use our website, for example through server logs. Any use of cookies or similar technologies, where applicable, is limited to what is necessary for the functioning and security of the website or is based on your consent where required.

Lawful Bases for Processing

We rely on several lawful bases for processing personal data under the UK General Data Protection Regulation.

Contract. We process personal data to enter into and perform our contract with you, including responding to enquiries, providing quotes, booking services, carrying out cleaning services at your property, and managing payment and billing.

Legitimate interests. We may process personal data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This can include improving our services, managing our relationship with you, maintaining records for business planning, and protecting our business and customers from fraud or misuse of our services.

Legal obligations. We process certain information where we are required to do so by law, including for tax, accounting and financial reporting, and to respond to lawful requests from authorities.

Consent. Where we send you marketing communications by electronic means that are not based on an existing customer relationship, or where we use optional cookies or similar technologies, we will rely on your consent. You can withdraw your consent at any time as described in this Privacy Policy.

How We Use Your Personal Data

We use the personal data we collect for the following purposes.

To provide and manage our carpet and upholstery cleaning services in the Shoreditch area, including responding to enquiries, issuing quotes, arranging and confirming bookings, and completing cleaning at your property.

To process payments, issue invoices and receipts, and maintain accurate financial records.

To communicate with you about bookings, changes to appointments, service updates, and any issues that arise in connection with our work at your property.

To handle feedback, complaints, and customer service enquiries, and to improve the quality and safety of our services based on your comments.

To manage our relationship with you as a customer, including keeping records of previous services and preferences where appropriate.

To carry out internal administration, record-keeping, and business planning, including reporting and analysis to help us operate effectively.

To comply with our legal and regulatory obligations, and to cooperate with law enforcement or regulatory bodies where required.

To send marketing communications about our services only where this is permitted by law or based on your consent, and to record your preferences regarding such communications.

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, and to meet any legal, accounting, or reporting obligations.

Customer and booking records are generally kept for as long as you remain an active customer and for a reasonable period afterwards, typically up to six years, in order to respond to queries, maintain accurate records, and meet tax and accounting requirements.

Payment and transaction records are kept for periods required by applicable financial and tax laws.

Communications such as emails or messages may be kept for a period necessary to resolve any issues and to maintain evidence of our interactions, usually up to six years depending on the context.

Where data is processed solely on the basis of your consent, such as certain marketing information, we will stop processing that data for the relevant purpose and delete it or anonymise it if you withdraw your consent, unless we have another lawful basis for retention.

Data Sharing and Processors

We do not sell your personal data. We may share your data with trusted third parties where this is necessary to provide our services, meet our legal obligations, or operate our business.

Service providers. We may use external companies to help us with functions such as payment processing, accounting, information technology hosting and support, and customer management. These companies act as data processors and are only permitted to process personal data in accordance with our instructions and for the purposes we specify. They are required to keep your data secure and confidential.

Professional advisers. We may share information with professional advisers including accountants or legal advisers where this is necessary for business management or to obtain advice.

Authorities and law enforcement. We may disclose personal data where required to do so by law, regulation, or court order, or where it is necessary to protect our rights, property, or the safety of our customers or others.

Any sharing of data is limited to what is necessary for the relevant purpose and is carried out in accordance with data protection laws.

International Transfers

Where we use service providers that are located outside the United Kingdom or the European Economic Area, or that store data in other jurisdictions, we take steps to ensure that appropriate safeguards are in place for any international transfer of your personal data. This may include using standard contractual clauses or relying on other lawful transfer mechanisms recognised by data protection law.

Data Security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, accidental loss, destruction, or damage. These measures include restricting access to personal data to staff and contractors who need it for their duties, and ensuring that service providers who handle data on our behalf apply suitable security practices.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Carpet Cleaners Shoreditch customers in the area, subject to certain legal limits and conditions.

Right of access. You have the right to request confirmation that we process your personal data and to obtain a copy of the data we hold about you.

Right to rectification. You can ask us to correct or complete any personal data that is inaccurate or incomplete.

Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal reason to retain it.

Right to restriction. You may ask us to restrict the processing of your personal data in specific situations, such as where you contest the accuracy of the data or object to our processing.

Right to object. You have the right to object to our processing of your personal data where it is based on legitimate interests, including profiling, or for direct marketing.

Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.

Right to withdraw consent. Where we rely on your consent to process personal data, you can withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew consent.

You also have the right to lodge a complaint with the relevant data protection authority if you believe that your data has been processed in a way that does not comply with data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, the way we handle personal data, or legal requirements. Any changes will take effect when the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.