Terms and Conditions for Carpet Cleaners Shoreditch

These Terms and Conditions set out the basis on which Carpet Cleaners Shoreditch provides carpet cleaning and related domestic or commercial cleaning services in the United Kingdom. By making a booking, confirming an appointment, or allowing our team to attend a property, the customer agrees to be bound by these terms. Please read them carefully before placing a booking. These terms are designed to be fair, transparent, and consistent with applicable UK consumer and contract law.

In these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider operating under the name Carpet Cleaners Shoreditch. References to “you” or “the customer” mean the person making the booking, the account holder, or any person authorised to request services on behalf of another party. These terms apply to all standard carpet cleaning services, upholstery cleaning, stain treatment, and any additional services agreed in writing or by recorded communication.

Nothing in these terms affects your statutory rights under UK law. If any provision is found to be unlawful, invalid, or unenforceable, that provision shall be interpreted or removed to the minimum extent required, and the remaining terms will continue in full force. We reserve the right to update these conditions from time to time, and the version in force at the time of booking will normally apply unless otherwise agreed.

Booking Process

All bookings are subject to availability and confirmation. A booking request may be made by telephone, email, booking form, or another accepted method of communication. Once you submit your request, we may ask for details including the type and size of the property, the number of rooms or items to be cleaned, any known stains or damage, parking restrictions, access requirements, and whether electricity or water supply will be available. This information helps us allocate the correct equipment, materials, and time for the visit.

A booking is only confirmed when we issue an acceptance message, invoice, or written confirmation. Until confirmation is given, no contract for services exists. We reserve the right to decline a booking at our discretion, including where access is unsafe, where the service requested is outside our scope, or where there is a risk that the job cannot be completed to a reasonable professional standard. If the customer provides inaccurate or incomplete information and this affects the service, any additional costs, delays, or limitations may be charged separately.

You must ensure that the premises are ready for cleaning at the agreed time. This includes moving fragile items where necessary, providing reasonable access to the relevant area, and informing us of any special instructions in advance. If the property is not accessible, if the customer is unavailable, or if the work cannot proceed because of missing information, we may treat the appointment as a late cancellation or failed attendance. In some cases, a call-out fee or minimum charge may apply.

Payments and Charges

All prices are quoted in pounds sterling and may be stated inclusive or exclusive of VAT, depending on the nature of the service and the customer’s status. Unless otherwise agreed, payment is due upon completion of the service. In some cases, we may require a deposit, advance payment, or card authorisation to secure the booking. Any such requirement will be made clear before confirmation.

We accept payment methods specified at the time of booking. The customer is responsible for ensuring that payment is made in full and on time. Where an invoice is issued, the payment period will be stated on the invoice. Late payments may incur reasonable administrative charges and, where legally permitted, interest on overdue sums. We also reserve the right to suspend or refuse further services until all outstanding amounts have been paid.

Additional charges may apply if the scope of work changes after confirmation, including but not limited to extra rooms, heavily soiled areas, pet-related treatment, specialised stain removal, restricted access, or work requiring more time than originally booked. If the service cannot be completed because the premises are not prepared or because the customer has failed to provide essential information, we may charge a minimum fee or the full agreed booking amount, depending on the circumstances.

Cancellations, Rescheduling, and Missed Appointments

We understand that plans can change. If you need to cancel or reschedule, please notify us as soon as possible. Cancellation terms may vary depending on the type of booking, the notice given, and whether any preparatory work has already been carried out. Where a booking is cancelled with reasonable notice, we will usually aim to offer an alternative date or issue a refund of any refundable deposit, subject to any costs already incurred.

Where cancellation occurs close to the appointment time, or where our team has already been dispatched, we may charge a cancellation fee to cover administration, travel, and lost time. If our operatives arrive at the property and are unable to access the premises, complete the work, or begin the service due to circumstances within the customer’s control, this may be treated as a late cancellation or failed attendance. In such cases, the full or partial booking fee may remain payable.

We may also reschedule appointments where necessary due to staff illness, weather conditions, equipment failure, safety issues, or other circumstances beyond our reasonable control. If this happens, we will take reasonable steps to contact the customer and arrange another suitable time. We will not be liable for indirect losses caused by a change of appointment, provided we act reasonably and without negligence.

Service Standards and Customer Responsibilities

We will provide our services with reasonable care and skill, using suitable equipment and cleaning solutions appropriate for the material and condition of the items or surfaces being treated. However, the customer acknowledges that carpets, fabrics, and upholstery may vary in age, wear, fibre type, and prior treatment, which can affect the final result. Some stains, marks, odours, and discolouration may be permanent or may improve only partially.

The customer is responsible for informing us in advance of any known risks, including pre-existing damage, colour loss, weak seams, loose fittings, water sensitivity, or previous repairs. We may ask the customer to sign or confirm a pre-cleaning condition note where necessary. If we advise that a method is unsuitable for a particular fabric or surface, the customer should follow that advice. If the customer insists on proceeding against professional recommendation, any resulting risk will lie with the customer to the extent permitted by law.

The customer must remove or secure valuables, cash, jewellery, documents, and fragile items before the appointment. We do not routinely move heavy furniture, electrical appliances, or items that may cause damage if shifted, unless specifically agreed. Where furniture is moved with the customer’s permission, we will take reasonable care, but minor scuffs, marks, or floor indentations may occur in the normal course of work, especially with older or delicate flooring.

Liability and Limitations

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited under UK law. Subject to that, we shall not be liable for losses that are indirect, consequential, or purely economic, including loss of profit, loss of business, or loss of opportunity, except where such loss arises from our negligence and is recoverable under law.

If damage is caused by our proven negligence, our liability will normally be limited to the reasonable cost of repair or replacement of the affected item, taking into account age, wear, depreciation, and condition. We will not be liable for pre-existing damage, latent defects, or damage resulting from inaccurate information supplied by the customer. Any claim for damage must be reported as soon as reasonably possible and, in any event, within a reasonable time after the service has been completed.

We are not responsible for adverse outcomes caused by unsuitable materials, hidden faults, mould, structural issues, poor ventilation, water ingress, or third-party treatments. We also cannot guarantee removal of every stain or odour. Where a customer requests a particular treatment method, this will be carried out only if it is reasonably safe and appropriate. Any advice given before, during, or after the service is provided in good faith and should not be relied upon as a guarantee unless expressly stated in writing.

Waste Regulations and Environmental Compliance

We aim to operate in accordance with applicable UK waste management and environmental rules. This includes the responsible handling of waste water, used cleaning materials, disposable cloths, filters, packaging, and any other waste generated in the course of providing the service. We may take reasonable steps to minimise waste and use cleaning products in a manner that supports lawful disposal and environmental care.

The customer agrees not to ask us to dispose of hazardous, restricted, or illegal materials unless such handling is specifically agreed in advance and can be lawfully undertaken. Where waste generated during the service must be removed from the premises, disposal may be subject to additional charges if specialist handling or licensed disposal is required. We reserve the right to refuse any task that would require unlawful disposal practices or that would breach environmental regulations.

Where access to drains, sinks, or designated disposal points is required, the customer must ensure that such facilities are suitable and available. If the customer requests that waste be left on site for their own disposal, they accept responsibility for subsequent handling in accordance with the law. We will not knowingly dispose of waste in a way that breaches environmental protection rules, local authority requirements, or any other relevant statutory obligations.

Complaints, Force Majeure, and General Provisions

If you are dissatisfied with any aspect of the service, you should notify us promptly so that we have an opportunity to investigate and, where appropriate, remedy the issue. We may request photographs, a description of the concern, and reasonable access to inspect the relevant area or item. Complaints will be considered fairly and on their merits. Any proposed remedy may include re-cleaning, partial refund, or another reasonable solution, depending on the facts.

We shall not be liable for any failure or delay in performing our obligations where such failure results from events beyond our reasonable control. This may include severe weather, accident, interruption of utilities, transport disruption, industrial action, public emergency, or supply problems. In such cases, we will attempt to resume performance as soon as reasonably practicable, but we will not be responsible for losses arising from the delay to the extent permitted by law.

These Terms and Conditions constitute the entire agreement between the parties in relation to the service booked, unless varied in writing. No statement made by an employee or representative will alter these terms unless confirmed by an authorised person. If we choose not to enforce any right on one occasion, this does not waive our right to enforce it later. The customer may not assign or transfer their rights or obligations without our prior written consent.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where applicable consumer law provides otherwise. If the customer resides in Scotland or Northern Ireland, any mandatory rights under the law of that part of the UK will still apply where required by law.

By booking with Shoreditch carpet cleaners, or by accepting a quote from our carpet cleaning service in Shoreditch, you acknowledge that you have read, understood, and agreed to these terms. If you do not agree with any part of them, you should not proceed with the booking. These terms are intended to create a clear and professional framework for the provision of professional carpet cleaning services while protecting both customer interests and our operational responsibilities.